- via MSNBC
Less than 24 hours after it announced it would charge a $2 “convenience fee” for every one-time online or phone payment customers make, Verizon Wireless reversed course after consumer outrage spilled onto the Web.
The decision also came hours after it was made known that the FCC said it would investigate the new fee, which would have penalized those who make monthly payments via the Web or phone.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless, in a statement.